Terms of Service

Last Updated: February 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and New Life Cosmetic Surgery & Medspa ("we," "us," "our," or the "Practice"). By accessing or using our website, scheduling appointments, or receiving services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

New Life Cosmetic Surgery & Medspa provides cosmetic surgery and medical spa services, including but not limited to:

• Cosmetic surgical procedures
• Non-surgical aesthetic treatments
• Medical consultations
• Pre-operative and post-operative care
• Related healthcare services

All medical services are provided by licensed healthcare professionals in accordance with applicable laws and regulations.

3. Medical Disclaimer

Not Medical Advice: The information provided on our website is for general informational purposes only and does not constitute medical advice. It is not intended to replace professional medical consultation, diagnosis, or treatment.

No Doctor-Patient Relationship: Viewing our website or submitting a contact form does not establish a doctor-patient relationship. Such a relationship is only established through an in-person consultation and signed consent forms.

Individual Results: Results from cosmetic procedures vary by individual. Before-and-after photos, testimonials, and other representations are for illustrative purposes only and do not guarantee similar results.

Seek Professional Care: Always consult with a qualified healthcare provider before making decisions about medical treatments or procedures.

4. Appointment and Cancellation Policy

Scheduling

Appointments may be scheduled through our website, by phone, or in person. Consultation appointments may require a deposit, which will be applied to your procedure or forfeited in case of late cancellation or no-show.

Cancellation

We require at least 48 hours' notice for appointment cancellations. Cancellations made with less than 48 hours' notice may result in:

• Forfeiture of consultation deposit
• Cancellation fee
• Rescheduling restrictions

Surgical Cancellation

Surgical procedures require advance scheduling and preparation. Cancellation of scheduled surgery may result in forfeiture of surgical deposits as outlined in your surgical consent forms.

5. Payment Terms

Payment Methods

We accept various forms of payment, including major credit cards, debit cards, cash, and approved financing options. Payment terms will be discussed during your consultation.

Cosmetic Procedures

Cosmetic procedures are generally not covered by insurance. Full payment or approved financing arrangement is required prior to scheduled procedures.

Refund Policy

Deposits and procedure fees are generally non-refundable. Specific refund policies will be outlined in your treatment agreement and consent forms.

6. Consent for Treatment

Before receiving any medical treatment or procedure, you will be required to sign informed consent documents that explain:

• The nature of the proposed treatment
• Expected benefits and outcomes
• Potential risks and complications
• Alternative treatment options
• Expected recovery process

You have the right to ask questions and receive answers before signing any consent forms. You may withdraw consent at any time before the procedure begins.

7. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical history information
• Disclose all medications, supplements, and health conditions
• Follow pre-operative and post-operative instructions
• Attend scheduled follow-up appointments
• Notify us promptly of any complications or concerns
• Arrange appropriate post-procedure transportation and care
• Pay for services as agreed

8. Website Use

Permitted Use

You may use our website for lawful purposes to learn about our services and contact us. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with the website's operation
• Scrape or collect data without permission
• Impersonate others or provide false information

Intellectual Property

All content on our website, including text, images, logos, graphics, and software, is the property of New Life Cosmetic Surgery & Medspa or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal and health information is governed by our Privacy Policy and applicable laws, including HIPAA. By using our services, you consent to our privacy practices as described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our website is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages arising from website use
• Medical outcomes are not guaranteed, and liability for medical services is governed by applicable medical malpractice laws
• We are not responsible for third-party websites linked from our site

11. Indemnification

You agree to indemnify and hold harmless New Life Cosmetic Surgery & Medspa, its physicians, staff, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website or services.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Texas without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or our services that cannot be resolved through direct communication may be subject to binding arbitration in accordance with the rules of the American Arbitration Association, except for claims related to medical malpractice, which shall be governed by applicable Texas law.

Venue

Any legal proceedings shall be conducted in the appropriate courts located in Hidalgo County, Texas.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any signed consent forms or treatment agreements, constitute the entire agreement between you and New Life Cosmetic Surgery & Medspa regarding the subject matter herein.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

New Life Cosmetic Surgery & Medspa
Email: info@newlifeplasticsurgery.com
Phone: (956) 969-8369